"Thank You, Jesus! Thank you, sweet Jesus! Thank you, oh, Thank you!"
On the phone with me, she was having a good, old fashioned praise fest. I could almost see the tears streaming down her cheeks as she half sang, half cried, half mumbled her thanks and adulation of her Savior.
"Oh, I've been praying! I've been praying for so long! I would get down, sometimes," she said, "But I always knew He would come through for me. Thank you, thank you sweet Jesus!"
I'm just a puny little employee of the Federal Government. I just try to help Veterans any way I can. Often I get frustrated with their sob stories or outlandish tales or grumbling or yelling or whining. Sometimes I feel like I'm fighting an uphill battle and I get calloused and don't want to believe anybody and want all the problems to go away. Yes, my attitude is wrong. Yes, I all too often give in to the cynicism.
But today, in the case of this sweet old lady, I saw victory and I felt victory and I tasted victory. Take that, you big bad Beaurocracy!
While Mrs. F celebrated, thanking me and thanking the VA and thanking Jesus (not in that order, mind you!), I started crying, too. Yes, I'd gotten frustrated with her continued phone calls. Yes, I had been impatient at the number of times I had to give the same instructions over and over again. Yes, I'd gotten mad at the VA for losing her paperwork and mad at her for not telling me the whole story the first time and mad at myself for not knowing which questions to ask.
Seven months after originally contacting our office, I was finally able to tell Ms. F that her debt to the VA had been forgiven in full.
No longer will this elderly lady living on Social Security be expected to repay the VA her debt of $45,569.00.
"Thank you, sweet Jesus, thank you!"
Why do I work for the Federal Government? Why do I struggle with bureaucracy all day every day? What's wrong with me that I put up with the crazy constituents and full moon lunacy and random rants from nasty people? Day in and day out I question my own sanity.
But then I have moments like this and I know why I put up with all of it: I can help little old widow ladies and cry with them when they realize that they no longer have a $45,000.00 debt looming over their heads. Her husband served our country in the Air Force, and here I am to serve his widow.
"Thank you, sweet Jesus, thank you!"